Beginning Monday, Walmart will require customers in all of its stores, including Sam's Clubs, to mask up.
"From the beginning of the COVID-19 pandemic, our focus and priority has been and continues to be on the health and safety of our associates, members and customers," a statement from Dacona Smith, chief operating officer of Walmart U.S., and Lance de la Rosa, chief operating officer of Sam’s Club, reads.
"As the number of confirmed cases has spiked in communities across the country recently, so too have the number and types of face covering mandates being implemented," according to the statement. "Currently about 65 percent of our more than 5,000 stores and clubs are located in areas where there is some form of government mandate on face coverings. To help bring consistency across stores and clubs, we will require all shoppers to wear a face covering starting Monday, July 20. This will give us time to inform customers and members of the changes, post signage and train associates on the new protocols.
"While we’re certainly not the first business to require face coverings, we know this is a simple step everyone can take for their safety and the safety of others in our facilities. According to the CDC, face coverings help decrease the spread of COVID-19, and because the virus can be spread by people who don’t have symptoms and don’t know they are infected, it’s critically important for everyone to wear a face covering in public and social distance."
Signage will be posted at the front of stores and Walmart has also created the role of Health Ambassador and will station them near the entrance to remind those without a mask of Walmart's new requirements.
"Our ambassadors will receive special training to help make the process as smooth as possible for customers," the statement reads. "The ambassadors, identifiable by their black polo shirts, will work with customers who show up at a store without a face covering to try and find a solution. We are currently considering different solutions for customers when this requirement takes effect on July 20."
Walmart officials said all stores will have a single entrance to help with this.
At Sam’s Clubs, associates at the entrance will follow the same process with members. Complimentary masks will be provided if the member doesn’t have one, or members can purchase masks in the club.
Walmart officials said they know not everyone can wear a face covering. So, their associates are being trained on those exceptions to help reduce friction for the shopper.
"We know some people have differing opinions on this topic. We also recognize the role we can play to help protect the health and well-being of the communities we serve by following the evolving guidance of health officials like the CDC. We appreciate the understanding and cooperation of our customers and members in wearing face coverings to protect their safety and the safety of our associates," the statement concludes.