Counselors, Robinson said, listen to the callers without judgment and learn their unique stories. Then they help the person prioritize what they want to start working on in order to begin to feel better. Referrals can be given for mental health professionals, as well as recommendations for financial assistance and other social programs that could help alleviate some of the stress of daily life.
"We have no judgment," Robinson said. "We're just there to support that person and to let them know they deserve to be healthy and that there are resources that we can connect them with that can make a difference."
In addition, the hotline answers questions from family and friends concerned about loved ones.
"We can help them understand warning signs and risk factors. We can talk to them about their fears, about how to approach the topic, and we can provide education and materials so they can better help the person they care about," Robinson said.
Information from: News and Tribune, Jeffersonville, Ind., http://www.newsandtribune.com
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