Coon said Graham is being based in Elkhart County so he can quickly interact with RV manufacturers, something not easily done from the organization’s headquarters in Reston, Va.
Graham will share the office with Sharonne Lee, who is heading up a restructured training program for RV service technicians.
“What we want to do is deliver that training closer to dealers,” Coon said. “So we are pioneering three areas, Texas, the Northwest and Minnesota.”
He said RVIA is hiring trainers that will work with service managers at dealerships and technicians at dealerships and find out what kind of training they are interested in and then work with them to get that training to them.
Lee said RVIA has had a training program for a long time and that program provided training four times a year at locations around the country. But, she said, some dealers were reluctant to have their service people away for so long.
“They have said they want training, hands-on, not sales, at the dealership,” she said. “So that is what this new pilot program has been bringing.”
The organization also provides online training.
The pilot program has no cost for participants and Lee said the RVIA will study what the cost should be as the program moves forward.