NEW YORK — When a small business can boast having big clients like Wal-mart and Procter & Gamble, their peers often want to know how they did it.
The truth is there’s no magic that gets a small business a deal with big companies. It takes good old-fashioned pavement pounding.
The makers of Arctic Zero started small, selling their no-fat, ice cream-like frozen dessert to natural food stores and independent grocers in Southern California. But they wanted to get in national chains. It took a year and a lot of traveling to get into Whole Foods. It took four years to get on Walmart’s shelves.
“It was just a lot of hustling, a lot of hard work, pitching, going in and talking,” CEO Amit Pandhi says.
Many small business owners dream of selling to big companies. But the competition is fierce. Rivals can include entrenched national players or fast-growing upstarts. Corporate buying departments often aren’t interested in a product without a successful track record. To get in, small businesses have to convince big companies to give them a chance.
To get its pints into Whole Foods, Arctic Zero visited many individual stores. Although big retail chains buy nationally or regionally, sometimes local store managers can buy some products on their own.
“We literally had to go store by store, region by region,” says CEO Pandhi, whose company is based in San Diego. Finally, in about a year, Arctic Zero made it to a Whole Foods’ freezer case.
Pandhi’s pitch includes bringing samples and showing off his sales figures. Usually, it takes two to three conversations before a manager says yes.
After their first Whole Foods win, Pandhi and other Arctic Zero executives got the dessert into about 250 stores.
Whole Foods is looking for products that meet its standards for natural ingredients and that stand out from the pack in their food category, says Elly Truesdell, the company’s Northeast regional buyer. Companies also have to be willing to help promote their products — for example, with in-store demonstrations — so shoppers will know there’s a new product on the shelf.